CyLynk Pty Ltd ("CyLynk", "we", "us", or "our") is a cybersecurity education technology platform and proud member of the LynkGroup of companies. We are committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our platform, services, or interact with us in any capacity.

We may collect the following categories of personal information:

• Identity Information: Full name, date of birth, gender, contact details, qualifications, employment history

• Educational Information: Academic records, course progress, certificates, coaching session notes

• Technical Information: IP address, browser, device info, website usage, login credentials

• Financial Information: Payment methods, billing, transaction history, refund requests

Sensitive information we may collect includes:

• Background checks

• Health info for adjustments

• Criminal history

We will only collect sensitive information with your explicit consent and where legally permitted.

We collect information through:

• Direct provision by you through forms, applications, and communications

• Automated collection via cookies and similar technologies

• Third-party sources including employers, referees, and educational institutions

• Social media platforms where you interact with our content

• Educational Services: Delivering programs, tracking progress, issuing certificates

• Business Operations: Payments, support, improvements, analytics

• Marketing: Sharing updates, opportunities, and promotions

• Legal & Compliance: Regulatory compliance, fraud prevention, law enforcement support

We may send updates on:

• New courses

• Career events

• Promotions

You can opt-out via unsubscribe links or by contacting support.

• Marketing

• Sensitive info

• Sharing with non-essential third parties

• Delivering services

• Payments and support

• Privacy law compliance

• Tax, legal reporting

• Court or law enforcement requests

• Platform security

• Analytics

• Admin operations

• Service delivery

• Analytics

• Infrastructure sharing

• Educational: Certifying bodies, mentors, recruiters

• Technology: Cloud storage, payment processors, analytics, customer service tools

• Professional Services: Legal, audit, marketing agencies

• Legal orders

• Fraud or threat prevention

• In mergers/acquisitions, data may be transferred with privacy safeguards

• Encryption

• Multi-factor authentication

• Security audits

• Staff training

• Breach response procedures

• Only authorized personnel and contracted providers

• Safeguarded systems

• Overseas transfers follow Australian privacy laws with appropriate safeguards

• To provide services, comply with law, resolve disputes, and retain records

• Student records: 7 years post-completion

• Financial: 7 years

• Marketing: Until consent withdrawn

• Support: 3 years

• Certified digital deletion

• Physical destruction of paper

• Request and receive your personal data

• Fix or update inaccurate information

• Request deletion in certain cases

• Withdraw consent

• Limit processing

• Export data in machine-readable format

• Opt out of marketing

• Object to certain processing

• Remember preferences

• Track website behavior

• Personalize experiences

• Essential: Core functions

• Analytics: Usage insights

• Marketing: Personalized content

• Preferences: User settings

• Browser settings

• Opt-out tools

• Refer to our Cookie Policy

• Not responsible for external privacy or content

• May collect IP/page views

• Governed by respective platform policies

• Monitoring systems

• Regular assessments

• Staff training

• Risk and scope assessed

• Notify authorities and users as needed

• Contain and remedy breach

• Email: security@cylynk.com

• Phone: 1300 CYLYNK

• No collection from under 13

• Parental consent for 13–18

• Immediate deletion if underage data is found

• Australian privacy law applies

• Data processed in Australia

• Additional local rights may apply

• Due to law or service changes

• Via email, website, version update

• Means acceptance of new terms

• Email: privacy@cylynk.com

• Mail: Privacy Officer, CyLynk Pty Ltd, Melbourne

• Phone: 1300 CYLYNK

• Acknowledge in 48 hours

• Substantive reply in 30 days

1. Contact us with details

2. We investigate

3. Unresolved? Contact OAIC

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Post: GPO Box 5218, Sydney NSW 2001

• LynkGroup: Includes CyLynk and its related companies

• Personal Information: Identifiable data

• Sensitive Information: Includes health, race, political beliefs, etc.

• Processing: Any action performed on personal data